Book Consultation

1. Parties

This Initial Consultation Agreement (the "Agreement") is made between Regulated Canadian Immigration Consultant Gina Marcela Salinas Gutierrez (the "RCIC"), Licence Number R712458, of Sterna Global Immigration Inc., and the person who books the consultation (the "Client"), for the consultation or application review the Client selects and books (the "IC").

The RCIC is a licensee in good standing of the College of Immigration and Citizenship Consultants (the "College") and is bound by its By-laws, Code of Professional Conduct and Regulations.

2. Purpose

• Determine the nature of the Client's immigration inquiry based on the various streams of immigration.
• Answer the Client's questions to the best of the RCIC's ability.
• Identify the Client's options and discuss the advantages of each.
• Provide the information the Client needs to decide on a course of action.
• Determine the next steps, as mutually agreed upon.

For Application Review services, the purpose is to review the documents the Client shares during the session and point out risks, inconsistencies and corrections. The Client remains responsible for submitting the application.

3. Professional fees

The Client pays the fee shown for the selected service when booking, before the consultation date and time. This fee is non-refundable under any circumstances. If the Client does not arrive on time, no extra time will be added to the end of the consultation.

4. Limits of engagement

• This Agreement does not engage or oblige the RCIC to any further work or representation. It covers only the work described above.
• The Client authorizes the RCIC to submit an Access to Information and Privacy (ATIP) request if, after the consultation, it is determined to be an appropriate next step.
• As a courtesy, the RCIC may answer up to three (3) follow-up questions by email, at the RCIC's discretion. They must be received within two (2) calendar days after the IC and cannot be technical in nature or require in-depth research. If in-depth research is required, an hourly fee of CAD$250.00 applies, payable in advance once the Client consents to the work.
• Further advice requires a separate written retainer agreement between the Client and the RCIC.
• The work under this Agreement is limited to the duration of the service booked.

5. Method of consultation

The consultation takes place online through Google Meet or Zoom, as indicated in the booking confirmation, and will not exceed the duration of the service booked.

6. Client responsibility

The Client must provide accurate and honest information and documentation, including any negative or adverse information relevant to the advice. Failure to disclose relevant information will affect the advice given, may void this Agreement and may seriously affect the outcome of any application or the retention of any status.

7. Advice current on date of consultation

Advice is based on Canadian immigration law and policy on the date of the consultation. The RCIC is not responsible for later changes in legislation or policy that may affect any subsequent application.

8. No guarantee of outcome

The RCIC will provide services to the standard of a competent licensee of the College but does not guarantee that the Client's business, education, employment or immigration goals will be met.

9. Confidentiality

All information and documentation provided by the Client will be kept confidential and will not be disclosed to anyone other than the RCIC's agents and employees without the Client's prior consent, except as required by law.

10. No legal authority granted

This Agreement does not engage the RCIC as the Client's Authorized Representative before Immigration, Refugees and Citizenship Canada, the Canada Border Services Agency or the Immigration and Refugee Board of Canada.

11. Governing law

This Agreement is governed by the laws in force in the Province of Alberta and the federal laws of Canada applicable therein.

12. Validity and acceptance

This Agreement takes effect when the Client books and pays for the service and types their full name in the acceptance field of the booking form. That typed name is the Client's acceptance and has the same effect as a signature; no separate signature is required. If the appointment is cancelled or the Client does not attend, this Agreement has no further effect. Any further engagement of the RCIC requires a separate written agreement with different terms.

13. Language

This Agreement is provided in English and Spanish for the Client's convenience. In case of any discrepancy, the English version prevails.